Effective Date: November 7, 2025

1. Introduction

Town & Country Apts LLC, operating under DCD Residences (“we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, services, rental application systems, and communication channels, including SMS and email communications.

By accessing our website or using our services, you agree to this Privacy Policy and our Terms and Conditions.

2. Information We Collect

We may collect the following types of information:

• Contact Information:
Name, email address, phone number, mailing address, and other details provided when you submit forms, rental applications, or inquiries.

• Application & Leasing Data:
Information submitted through Rent Manager or related systems, including rental applications, leasing details, and communication records.

• Communications Data:
Records of your SMS and email preferences, including opt-in consent and opt-out activity for compliance purposes.

• Usage and Device Information:
Information collected through cookies, pixels, and analytics tools such as IP address, browser type, and interaction behavior on our website.

3. How We Use Your Information

We use your information to:

• Process rental applications and leasing inquiries

• Provide customer support and respond to inquiries

• Send appointment confirmations, leasing updates, and reminders

• Send SMS and email communications you have consented to receive

• Maintain compliance records for A2P 10DLC messaging regulations

• Improve website functionality and user experience

4. SMS & Communication Consent

By providing your phone number, you consent to receive calls and text messages from Town & Country Apts LLC / DCD Residences related to:

• Rental applications

• Leasing updates

• Community notifications

• Promotional communications (if applicable)

You may opt out at any time by replying STOP to any message. Message and data rates may apply.

For assistance, reply HELP or contact us directly.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance user experience

• Analyze website traffic and behavior

• Improve our services

You can manage cookie preferences through your browser settings.

6. How We Share Your Information

We do not sell your personal information.

We follow strict non-sharing policies, especially for SMS compliance:

• Non-Sharing Clause:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

• Excluded Data:
SMS opt-in data and consent will not be shared with any third parties.

• Service Providers:
We may share information with trusted service providers (such as Rent Manager, customer support tools, or communication platforms) solely to perform services on our behalf.

• Legal Requirements:
We may disclose information if required by law or to protect the safety, rights, or property of our business or users.

7. Your Choices

• SMS Opt-Out:
Reply STOP to any message to unsubscribe.

• Email Opt-Out:
Click the “unsubscribe” link in any marketing email.

• Help Support:
Reply HELP to SMS or contact us directly.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is completely secure.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13. By using our services or opting into SMS communications, you confirm that you are at least 18 years old.

10. Updates to This Policy

We may update this Privacy Policy at any time to reflect changes in legal requirements or business practices. Updates will be posted with a revised Effective Date.

11. Contact Information

If you have any questions about this Privacy Policy, please contact:

Town & Country Apts LLC / DCD Residences
5625 Forest Haven Circle, Tampa, FL 33615
813-885-2781
abcrealtymgmt@gmail.com